Start Over with Job Search

Returning Applicant?  Login Now

NOTE: Our online application process requires an active email address. If you do not have an email address, you can create one for free at YAHOO!, Outlook, or Google.
Cloud Associate
Job Code:2026-700-004
Division:Financial & Accounting Services
FT/PT Status:Regular Full Time
Position Based In:Hiram
Apply Before:04/02/2026
  
Job Summary:
This position will be responsible for operating and supporting the various applications & operating systems in use by the cooperative. Additionally, this position will support the cooperative’s SaaS, IaaS, & on-prem environment, and will ensure the availability of cooperative resources meets established service level objectives.  The ideal candidate should have a strong grasp of fundamental architecture principles, networking, and resilience in hybrid environments.

Key Responsibilities:
  • Support on-prem, SaaS, & IaaS environments.
  • Deploy scalable, high-performance environments that meet security & compliance requirements while maintaining high availability & resiliency.
  •  Manage user lifecycle procedures from initialization through the deprovisioning of accounts in Active Directory & Okta.
  • Implementing and supporting SSO applications via Okta.
  • Maintain backups ensuring the ability to recover OS & application data in adherence with established RTOs & RPOs.
  • Continuing education & upskilling regarding operating hybrid environments. Stay abreast of industry best practices & monitor industry relevant publications & advisories.
  • Perform maintenance & upgrades of AV, Auditorium, & Conference room technologies.
  • Create system documentation and diagrams.
  • Serves as level 2 support & an escalation point for the helpdesk.
  • Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.
  • Provide continuous monitoring of the network & all assets for any signs of anomalies configuring alerts where necessary.
  • Ensure operating systems run efficiently by performing necessary upgrades.
  •  Other duties and special projects as assigned

Required Education, Knowledge, Skills and Abilities:
  • Requires a bachelor’s degree in a computer-related area and 2 + years of experience working with on-prem & IaaS environments.
  • In lieu of bachelor’s degree, 6+ years of progressive experience in the IT field with valid industry certifications.
  • Relevant certifications (e.g., AWS Cloud Practitioner, Azure Fundamentals, Network+, Okta Certified Professional).
  • Extensive knowledge managing and supporting desktops, servers, & datacenters.
  • Strong knowledge of SIPs, DIDs, and AWS components such as VPCs, S3, & load balancing. Experience with Broadcom vSphere, Virtual Desktop Infrastructure (VDI), Veeam Backup & Replication, and related technologies.
  • Strong knowledge and experience in Linux OS, Windows Server OS, DNS, DHCP, Active Directory, Group Policy, SharePoint, and Microsoft365 administration (including Outlook, Teams, OneDrive, and SharePoint).
  • Familiarity with compliance standards such as PCI & NIST.
  • Assist in patch and vulnerability management efforts.
  • Strong troubleshooting skills.
  • Must have experience with cloud technologies such as AWS, Microsoft Azure, , Okta, etc.
  • Experience with Audio & Visual, and conference room technologies (Neat, Crestron, Barco)
  • Must be able to organize and prioritize work, be proactive, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
  • Customer Service & interpersonal skills are essential
  • Must possess excellent analytical, organizational, verbal and written communication skills.
  •  Must satisfactorily pass the EMC's employment physical examination, criminal background, and required drug screens

Physical Demands (if applicable):
  • General office environment.
  • Requires sitting at desk using a computer most of the day.
  • Occasionally required to move machines, printed paper, and printed material. 
  • Required to provide on-call support.
  • Must be able to report to work in disaster situations