Employment

At GreyStone Power, the Field Services Technician is a role that completes service activities and work orders, both in the field and remotely, and documents the work in GreyStone’s Work Order Management System (Service Link).
This Field Service Technician is responsible for conducting meter installs, connects, disconnects, exchanges, reads and service work for the member/consumer in a timely, courteous, and safe manner, both in person and by remote access.  responsible for reporting hazardous conditions encountered in the field, troubleshooting meter problems, and installing and maintaining Surge Master equipment.

Work Order Management System (Service Link): GreyStone Power system where all field service activity is monitored, documented and completed.

AMI (Landis &Gyr and Sensus): GreyStone Power system where all meter information is compiled.

General

• Install and maintain meter locks, collars, and socket covers for safety and security.
• Ensure accurate reads for all meters by troubleshooting meter issues in the field and conducting manual reads when necessary.
• Install meters for multi-unit developments, both residential and commercial, ensuring and maintaining the correct meter/unit relationship in these developments.
• Perform initial investigation of GreyStone equipment for low usage or high bill complaints and resolve issue when possible. Request maintenance when needed and refer to Residential Energy Services when GreyStone equipment is not at fault.
• Perform initial investigation for potential theft of service situations and notify Director of Corporate Security and Investigation of any suspicious activity or equipment found on system.
• Install, maintain, and remove Surge Master surge protection equipment, and troubleshoot any member reported problems.
• Perform routine inspections of service-related equipment and report hazardous conditions.
• Verify status of existing services and meter/account relationships to ensure correct information for member accounts and system maps.
• Perform temperature checks inside meter bases to determine safety issues and communicate problems to the correct departments
  

 Work Order Management System (Service Link):

• Organize different types of work orders with appropriate priorities and plan work to be completed in the most efficient manner.
• Service Order types: Connect, Disconnect, Reconnect, Meter Change, Miscellaneous, Coll/Trip Doorhanger, Field Notification, Meter Investigation, Meter Maintenance, Missing Read, Meter Reread, Surge Install, Surge Maintenance, Surge Remove, Surge Warranty, AMI Opt Out Read.
• Complete ALL service orders with accurate information and pictures.

• Must satisfactorily pass GreyStone’s employment physical and drug screens
• Required: High school graduate/equivalent.
• Preferred: Completion of a basic electrical course from a Voc-Tech school.
• Preferred: One or two years’ experience with an electric utility or electrical utility contractor.
• Preferred: Knowledge of basic electricity, kWH meter construction and operation.
• Preferred: Working knowledge of & experience safely using a volt/ohm/amp meter for testing on equipment up to 600V.
• Excellent computer skills.
• Working knowledge of Sensus RNI and Landis & Gyr Command Center.,
• Thorough knowledge of All GreyStone meters and onsite troubleshooting.
• Requires knowledge of GreyStone Power's service area and mapping system.
• Requires general knowledge of distribution line equipment and hardware and safety requirements to recognize hazards.
• Must be able to use and/or wear necessary safety equipment and apparel.
• Requires knowledge of power diversion methods.
• Ability to use common hand tools.
• Ability to use infrared camera to determine hot sockets.
• Requires a valid Georgia driver’s license.
• Requires excellent driving and navigation skills.

• Occasionally required to work overtime or hours other than 7:00 a.m. to 6:00 p.m. and to remain “on-call” as needed.
• Must work outside most of the time, sometimes in bad weather, in daylight and dark.

• Ability to safely drive a vehicle for significant lengths of time, and in inclement weather.
• Requires significant walking, lifting (up to 70 pounds), stooping, standing, and climbing and working off ladders (as high as 30 feet).
• Could encounter animals such as aggressive dogs and other pets, as well as snakes, insects and other wild animals.
• Must have ability to adjust to changes in the daily work plan reacting quickly to new and often high priority instructions requiring immediate action.
• Must report to work in disaster situations.